A key domain in which Twitter is becoming important is in shaping the two-way relationship of television and social media. Specifically, live tweeting during television watching is shaping live media experiences in general. And, we are increasingly tweeting to the events of our lives (from news events to concerts). Twitter currently fills an important gap in social media which goes beyond information exchange to making entertainment and other events more socially experienced.
Dick Costolo has made clear that Twitter’s growth model is not focused on specific user growth targets, but rather is about building higher levels of engagement with the platform. What Twitter has is a global presence and household name recognition. But its problem is that perhaps the structure and form of the medium both put people off of joining or make it hard for them to be active. This has led to the trend of Twitter geeks who tweet often and don’t think twice about @-mentions. Your average person may just see the @ and shy away from a perceived wall of geek-based syntax. I think this last challenge is major, but one that is surmountable through creative, easy-to-use interfaces and other innovations and can lead to a new phase for Twitter and our engagements with it.
Television watching has always been a social process (e.g. a family gathering around the TV or colleagues at work talking about a show from the night before). However, the types of social interaction now possible with social media have changed how we watch TV. Specifically, new forms of ‘social TV viewing’ have produced conversations between TV watchers who are not geographically co-located and may or may not even be watching the TV show at the same time. This is a major change in the form and reach of the social side of TV watching.
Estimates have placed around 40% of evening tweets as television-related. Last year, Twitter Amplify, a TV ad targeting system was launched in the US. Twitter’s ad buy remains small in comparison to Facebook, but Amplify and similar products may provide new ways to market video advertising and, importantly, data analytics regarding engagement with a brand’s TV ads. The success of this is partially premised on the fact that users tweeting about a TV show are assumed to have watched the TV program the ad ran against. There are, of course, some limitations with this approach. However, an ad by Heineken during the US open men’s finals in September 2013 was promoted via Amplify and saw about 18,000 views, retweets, and comments. I think there is definitely potential for Twitter to better these relatively new products and further capitalize on social TV viewing, especially as it expands its social TV products outside of US markets.
Twitter’s social TV products like Amplify are still very young (Amplify was launched last year). Amplify is completely oriented to just the US market right now. However, social television watching has become a global trend. So, Twitter has totally new ad markets to tap into. Additionally, user engagement in terms of social TV watching is still very simple and organized around noisy hashtag-oriented engagement which is not always easy from a smart phone or tablet.
I think creative aggregation tools to distill the complex discourses emerging from social TV (and beyond) are completely lacking and Twitter has this and many other potential product avenues to not only spread its market reach, but greatly increase its user engagement (both of which affect revenue and profits). After all, Twitter is (currently) cash rich and could spend some real effort on helping users navigate through the sometimes tidal deluge that is a Twitter timeline.
I am not arguing that Twitter can or will deliver a mass audience on the scale of Facebook. Indeed, I think Twitter’s real promise is in distinction to Facebook in the sense of being a tool for public discourse rather than the more bounded friend networks of Facebook (which also have value of course). In my opinion, Twitter’s success is dependent on not deviating from its attractiveness to users, but creatively taking on user experience challenges.
I think our current experience of social television watching via Twitter is quite primitive. I think users want to spend more time on Twitter and further interact with not just television, but media content more generally. For example, I think people want a more immersive social TV experience which includes the ability to watch content within Twitter and tweet in reference to a particular scene (or even drawing a circle around a part of the frame) and this rich context is embedded within the tweet. Users want to engage at these more sophisticated levels and Twitter just doesn’t have the power to do this yet. In terms of ads, these much higher levels of detail could lead to much more relevant ad delivery (like pushing information about the Nike Air Jordan XX9 if an actor is wearing the shoe and it has been tagged in a tweet). More advanced machine-learning driven data backends could enrich this process even further.
Importantly, these features could also play a role in bettering Twitter’s role in global civil society and keep Twitter in the public limelight for years to come. Visual interfaces don’t just have utility for social TV watching but could be used in social activism and disaster recovery for example.
Parts of this article were published as part of a moderated debate in The Wall Street Journal.