Comments about ‘Social Media and the Cost of Caring’, Pew Research Center

A brief review of:  Hampton, K.N., Rainie, L., Lu, W., Shin, I., & Purcell, K. (2014). “Social Media and the Cost of Caring.” Pew Research Center, Washington, DC.

Hampton et al.’s (2014) Pew-sponsored survey explores the question of social media and stress levels and concludes that users of social media may experience elevated levels of stress as they become more aware of the stresses in other people’s lives – what they term ‘the cost of caring’. Their findings are consistent with academic social media literature. In my book, for example, I argue that social media, for some, functions as a social awareness system. We are kept aware of everything from the banal to the profound in terms of people we are close with as well as distant relations. There is reciprocity in this too as we share and update others of our life’s happenings. This awareness and sharing can have positive impacts on our psychosocial lives. Specifically, if we – in our very busy and increasingly individualized lives – become more social via social media, this could reduce our stress levels as sharing and more communal behaviors have historically been tied to better mental health. Moreover, social media may make some feel more connected (which has been found particularly true in rural settings for example). The sociologist Emile Durkheim found loneliness and social isolation to be major contributors to suicide rates. If social media is found by users to help their sociability, this could have real benefits to their social lives. However, if social media makes people feel more isolated or affects their self confidence, this could have negative effects. But, we have to remember there were similar debates with the telephone for example.


I agree with Hampton et al. that there is a common perception that social media users are gadget addicted stressed out people. There are of course individuals in this camp but they generally represent the exception rather than the rule. Rather, many laugh as they see pictures of new babies in the family on social media. Others share about what they are eating or what movie they just watched. Again, rather than stress inducing these forms of social communication can be stress reducing for some.


The cost of caring argument is interesting and it is understandable that as people become aware of, for example, deaths of more distant school friends that they would not have known about without social media, they may experience additional stress due to social media use.  My work on cancer patients for example has found that social media use can be very positive in connecting cancer patients. Increased social awareness can of course be double edged too.

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